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Privacy Policy

 


Your Security & Privacy Are Important to Us

Sweet Bouquet & Gift is committed to protecting our customers' privacy.  When you place an order, we require you to provide us with Personal Information. We use this information to process the orders that you place with us. 
The recipient phone number, which you furnish to us when you place an order, is used for delivery purposes. On some occasions, the recipient may be called to schedule delivery.

Substitution Policy

The accessories of each product can be modified pending availability without affecting the price. Out of stock items will be substituted for items of equal or greater value. Actual product may have some differences to the pictures shown in this website.
 
Unless otherwise specified, allow 1-3 days for shipping at a flat rate of $12.00 in Thornhill, North York, Willowdale, Richmond Hill, Vaughan, Markham, Woodbridge, King City,Stouffville, Aurora and Newmarket areas ONLY. 


We cannot guarantee delivery for a specific day or time during a holiday period.
We are unable to deliver to PO box addresses.

We deliver on weekends and most holidays. Exact delivery time cannot be guaranteed between the hours of 9:00 am and 5:00 pm.

Incorrect Address
If a basket is returned to us due to an incorrect address provided by you, we will contact you immediately for a correction, and the package will be re-shipped. It is the customer's responsibility to provide us with a complete and correct address. Please check your addresses carefully! (Including a daytime phone number where the recipient can be reached is highly recommended.)
 
No Signature Required
We will, if requested by you, leave a gift on the porch or by the back door with a "NO SIGNATURE REQUIRED" notice.  However, we assume no responsibility for the package against theft, weather, or any other occurrence, once the package has been left in the requested location.
 
Return Policy
There are absolutely no refunds on Candy Bouquets and Gourmet Baskets.

Due to the perishable nature of fruit, please ensure that someone will be available to receive your fruit basket on the delivery date.  We cannot be responsible for fruit that is damaged or spoiled due to any delivery issues.

Any cancellation is subject to a 15% of the total order fee.
Orders cancelled prior to shipping are subject to a cancellation fee. If your bouquet or gift basket is made up or en route or already delivered, we are unable to cancel your order. Custom-made orders are not subject to cancellation.

 We reserve the right to change, amend, update or cancel this policy at anytime without notice.

 
If you have any questions or comments, please call us at 647-297-7504 or email to info@sweetbouquet.ca

LOCATION & HOURS

Sweet Bouquet & Gift
Design Studio
Toronto, ON

Phone: 647-297-7504
Toll Free: 1-888-999-7204

E-mail: info@sweetbouquet.ca

Mon - Sun 10:00 am - 6:00 pm

Mailing Address: 
Sweet Bouquet & Gift
PO Box 614,
1057 Steeles Ave. W.
Toronto, On, Canada
M2R 3X1

2005-2008 Copyright Sweet Bouquet & Gift. All rights reserved.